WHMCSHome provides at least 2 years of after-sales service from the release date, during which bugs, new features, and support will be continuously updated. After 2 years, comprehensive support will still be provided, but updates will gradually decrease.
After-sales Service Scope
|
1. Theme, plugin usage issues, theme/plugin bug feedback, and feature suggestions |
2. Server and configuration recommendations |
3. Theme/plugin installation and debugging (additional charges, generally ¥200-400) |
4. Server environment support (additional charges, generally ¥200-500) |
5. Server and data migration (additional charges, generally ¥600-1500) |
6. Issues caused by migration or personal problems leading to theme/plugin unavailability (debugging fees ¥100-500, limited to cloud servers) |
7. Paid custom features, subject to negotiation |
After-sales Service Hours |
Monday to Friday (excluding public holidays) 10:00-18:00 |